Co-Managed IT Services

Internal IT employees or IT departments sometimes need assistance in keeping up with the flood of work that is required to maintain and secure their organization’s workflow. Our team of friendly, helpful IT specialists are glad to work with your in-house team. From filling in when an IT employee goes on vacation to helping them tackle complex projects needed for company growth, we’re here to walk alongside and assist the hardworking IT professionals within your organization.

Why do internal IT teams reach out for the assistance of TWINTEL?

• Fill gaps in business technology expertise
• Get projects off the ground and completed more quickly
• Tackle complex cybersecurity challenges
• Reduce the load of day-to-day menial IT tasks

• Take advantage of vCIO leadership
• Fill in for sick or vacationing IT employees
• Free internal IT employees to tackle pro-growth IT projects
• Allow in-house IT staff to spend more time dealing with end-user requests

Cloud Solutions

Because your internal and mobile processes are increasingly dependent upon cloud hosting and cloud-based solutions, it’s important to have a cloud business consultant on your side. The TWINTEL team works diligently to make sure that our clients’ cloud assets are always secure and accessible. The results of these efforts are felt in the business benefits of cost savings, workflow mobility, flexibility, and scalability.

What cloud solutions can our consultants help you leverage for your operational success?

• Hosted Microsoft Exchange
• Hosted Server
• Hosted Desktop
• Hardware Virtualization

• Cloud Backup and File Sharing
• Dropbox Cloud Storage
• Microsoft Azure
• AWS
• Microsoft Office 365 Migrations and Support

IT Security

Organizations like yours are not unaware of the dangers that are posed by hackers, ransomware, malware, spyware, and other criminal tactics. To protect your investment and reputation and to preserve your access to client data and internal workflow, it’s critical to have cybersecurity professionals on your side. By leveraging the expertise of IT security specialists, your organization is able to avoid the pain of IT-related downtime, reputational damage, compliance violations, and legal liability. 

What does TWINTEL do to secure the in-house, mobile, and cloud-based data and IT assets of our clients?

• Security as a Service – end-to-end cybersecurity
• Unified Threat Management – multi-layered IT security solution
• Network Security – network threat detection and remediation
• Firewall Configuration and Management – blocking suspicious traffic
• Antivirus Configuration and Management – keeping malware at bay

• Content Filtering – limiting access to time-wasting or illegal sites
• Spam Protection – keeping email inboxes free of dangerous messages
• Security Camera Systems – leveraging audio and video for facility security
• Email Encryption – protecting email messages from prying eyes
• Cisco-Certified Solutions – utilizing Cisco’s industry-leading IT security solutions

IT Consulting

Because organizations often have a lack of clarity surrounding the cost, capability, and next steps for their IT environment, they turn to the TWINTEL executive IT consultants. Our virtual Chief Information Officers work in tandem with your C-suite executives or internal IT staff to help you build a technology roadmap for the next stages of organizational growth. Having a high-level, outsourced IT consultant on your side helps you make IT-impacted decisions that drive ROI. 

What are some of the questions that our IT consultants commonly answer?

• When are we going to have to replace hardware?
• How much is the IT side of a move, reno, or new facility build going to cost?
• What should we be budgeting for IT assets and support next year?
• Can our current IT handle the growth we expect next quarter?

• Are we protected from ransomware?
• How can we provision work-from-home employees and remote offices?
• If there’s a fire, storm or flood, is our data and workflow safe?

Data Backup & Recovery

Part of leading an organization is preparing for the unexpected. Companies routinely buy insurance to cover theft, vandalism, and liability, but often not much attention is paid to their data and internal processes. Business Continuity and Data Backup ensures that your employees can have access to company communications, data, operating systems, applications, and their personal computer settings if a criminal act or natural disaster negatively impacts your in-house IT assets. 

What circumstances could require the activation of a Business and Data Backup strategy?

• Cyber Intrusions
• Ransomware Attacks
• Criminal Vandalism
• Fire
• Flood
• Storms
• Power Surges
• Power Outages
• IT Equipment Failure
• Human Error

• What are the advantages of deploying a business continuity and data backup strategy?
• Protection of business investment
• Preservation of company reputation
• Access to mission-critical data and workflow
• Security for employee’s jobs

Desktop & Server Support

The hardware that employees rely on every day to get work accomplished can break down, slow down, and become undependable. TWINTEL Desktop and Server Support makes sure that laptops, workstations, and servers are repaired quickly, so your team doesn’t lose any more time than necessary. Our technicians will deal on your behalf with your equipment manufacturer on any warranty issues.

• On-site Repairs
• Warranty Repairs
• Stop-gap Hardware
• Replacements

Voice & VoIP Solutions

Modern, internet-based telephone systems eliminate communication and collaboration barriers, lower communications infrastructure costs, and supply an organization with a wide array of pro-business features. TWINTEL works with client organizations to discover what setup and features will best meet their communications and collaboration requirements. Once we have a set of parameters, we source, implement, maintain, and secure the VoIP (Voice over Internet Protocol) system for the client, providing ongoing support.

Why are companies moving from landline systems to VoIP internet-based communications?

• A modern fiber-optic infrastructure
• Voice and video calling
• Softphone apps for laptops, smartphones, and tablets
• Cost savings on long distance

• Simple provisioning for new employees
• Scalability and flexibility
• Call analytics
• Professional feature sets

Wireless Network Support

Simple, secure access to the wireless network within an organization has become a must-have for teams wanting to be more productive. Unfortunately, many companies have outdated WiFi systems with dead spots and cybersecurity vulnerabilities. TWINTEL works to either design and implement a new wireless network or, if possible, bring an existing network up to industry and security standards.

What business benefits does a TWINTEL Wireless Network Support provide?

• Workflow mobility within the organization’s facility
• Simplified collaboration between colleagues
• Segmented WiFi for departments or visitors
• Secure WiFi that protects data and processes

Software Services

To operate effectively, organizations need an IT support partner that they can rely on for software advice, troubleshooting, integrations, licensing, hosting, and automation. Whether an employee needs a quick question answered about a function within a software package or an administrator is looking to leverage integrations or new applications to improve workflow, TWINTEL IT professionals have the answers and are ready and willing to assist.

What commonly used applications does TWINTEL support?

Although line of business software platforms that we support vary from industry to industry, there are some business software solutions we provide support for that are utilized in many industries.

• Microsoft Office 365
• Google Apps
• Microsoft SharePoint
• Microsoft SQL Server

• CRM Systems
• Document Management Systems
• Identity Management Solutions
• Intranet Solutions

Conferencing Solutions

Organizations have become dependent on video and voice conferencing solutions to get things accomplished. The challenge that many companies face is finding the conferencing solution that is going to have the right features, be secure, and be easy for both employees and clients to use. That’s where the TWINTEL team steps into the picture. Our conferencing solutions specialists will walk with you through the entire process of selection, implementation, and configuration. And if you have questions along the way, we’re here for you.

Mobile Device Management

More work is done on smartphones, tablets, and laptops than ever before. Whether your team uses mobile devices running Windows, iOS, or Android operating systems, you can have mobile workflow without sacrificing security or compliance. Mobile Device Management solutions allow our team of IT specialists to remotely push out updates to the mobile device operating systems, compliance protocols, applications, and security. This gives you the assurance that your fleet devices are all updated and in line with the latest compliance mandates. 

Our comprehensive Mobile Device Management strategy includes:

• Mobile Asset Inventory
• Mobile Device Provisioning
• Mobile Software Distribution
• Mobile Data Protection
• Help Desk Support
• BYO Device Suppor

We recognize that employees do use their personal devices for work. To ensure that your employees’ personal devices don’t create a compliance violation or security vulnerability, we equip them with features like device security, device lock, device find, and remote wipe.

High-Speed Internet Consulting

As a company grows in organizational maturity, its requirements for internet service delivery become more complex. Everything from cost, to speed, to bandwidth must be considered if the internet chosen is going to support the workload of the organization’s internal processes. Added to these considerations, are always questions surrounding the need to provide other facilities and satellite offices with internet and access to a central intranet. TWINTEL IT consultants go through all of these options to help you determine the best internet setup and the best ISP to deliver that internet service.

Printer Management

As businesses endeavor to lower operational costs and cut down on the use of paper products, printer management becomes a serious consideration. TWINTEL answers the many questions that surround how to control printing, account for printing consumables, and what alternatives to paper printing are available.

Much of the solution to print management comes in the form of a print server. A print server gives company-wide administration control over who is authorized to print, what gets printed, and what analytics reports are generated from the resulting data.

The TWINTEL team helps organizations move away from random, network-connected printers to an organized, cost-effective printing solution.

Structured Cabling

Organizations that are looking to build, move, or renovate quickly realize that part of the cost of their operational expansion plans is adding to or building out the cabling for their new or expanded network infrastructure. For a network to operate efficiently, the new cabling plan must be designed and implemented by low-voltage cabling professionals. Doing structured cabling correctly to begin with saves a company the pain and frustration they may experience if the cabling isn’t implemented correctly.

While the majority of structured cabling projects are initiated and conducted during construction and expansion phases of an organization’s growth, there are times when faulty cabling or cabling connections cause data speed bottlenecks that must be repaired by IT networking professionals.